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Complaints Process FAQs

• What happens if the bank or insurance company does not accept the recommendation of the Financial Services Ombudsman?
• Are there any time limitations with regard to filing a complaint?
• Can someone else complain on my behalf?
• Why do I have to put my complaint in writing?
• If I still remain dissatisfied with the matter after it has been determined by the Office of the Financial Services Ombudsman, can I go to court?

OFSO FAQs

• Do I need a lawyer?
• What is a small business?
• If I need further details or clarification on any of the above questions, whom can I contact?
• Do I have to pay for the services of the Obmudsman?
• What is the purpose of the Financial Services Ombudsman?

Participating Entities FAQs

• Which are the participating insurance companies?
• Which are the participating commercial banks?
• Which are the participating non-bank financial institutions?