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The Office of the Financial Services Ombudsman extends deepest condolences to the family and friends of Mrs. Judy Chang on her passing. Mrs. Chang was the first Financial Services Ombudsman (FSO) appointed by the Central Bank of Trinidad and Tobago when the Scheme was established in May 2003. She continued as FSO until 2008. May […]

I am indeed happy to have this opportunity to meet and greet you the participants in the Scheme and our specially invited guests, who we deem as stakeholder partners with an interest in what we do… see more: Address delivered at the Annual Breakfast meeting 2017

Feature address by The Honourable Mr. Justice Vasheist Kokaram, Chairman, Mediation Board of Trinidad and Tobago at the Office of the Financial Services Ombudsman’s Annual Breakfast Meeting,  May 25, 2017.

From time to time, we receive complaints from complainants who have issues with their commercial Banks as it relates to the payments and interest incurred on their credit card. Many of us use our credit cards to pay our monthly bills; for online shopping and to purchase items like furniture and appliances. What we fail […]

We present to you a case study involving a complainant who expressed concern about fraudulent activity on his credit card and a breach of agreement for nonpayment.The Case: In October 2013, Johnny realized that his credit card was being fraudulently used since August of that year. He reported his findings to his commercial bank. An […]

Do you fully understand the complaints process? If you have a complaint against your bank, non-bank financial institution or your insurance company and you are not satisfied with the service, the outcome of an investigation or the response you have received after you have lodged a formal complaint with them, then you can contact the […]

Do you understand the terms and conditions under which the Office of the Financial Ombudsman operates?The Agency receives many complaints which fall outside the Terms and Reference of our mandate. It is important that citizens understand in what circumstances the Office of the Financial Services Ombudsman can help. The Terms of Reference set out the […]

  In 2014, the Office of the Financial Services Ombudsman was proud to host the International Network of Financial Services Ombudsman Conference (INFO 2014). INFO 2015 will be held in Helsinki, Finland from 13 September to 16 September and the office will be represented by Ms. Suzanne Roach, the Financial Services Ombudsman (FSO) and Ms. Annalisa […]