From time to time, we receive complaints from complainants who have issues with their commercial Banks as it relates to the payments and interest incurred on their credit card. Many of us use our credit cards to pay our monthly bills; for online shopping and to purchase items like furniture and appliances. What we fail […]
Mr. Dominic Stoddard has been appointed the Financial Services Ombudsman after consultation with the Bankers Association of Trinidad and Tobago (BATT) and the Association of Trinidad and Tobago Insurance Companies (ATTIC) effective April, 1st, 2016 for a three (3) year period. Mr. Stoddard has been employed with the Bank for the past twenty-three (23) years […]
We present to you a case study involving a complainant who expressed concern about fraudulent activity on his credit card and a breach of agreement for nonpayment.The Case: In October 2013, Johnny realized that his credit card was being fraudulently used since August of that year. He reported his findings to his commercial bank. An […]
Do you fully understand the complaints process? If you have a complaint against your bank, non-bank financial institution or your insurance company and you are not satisfied with the service, the outcome of an investigation or the response you have received after you have lodged a formal complaint with them, then you can contact the […]
Do you understand the terms and conditions under which the Office of the Financial Ombudsman operates?The Agency receives many complaints which fall outside the Terms and Reference of our mandate. It is important that citizens understand in what circumstances the Office of the Financial Services Ombudsman can help. The Terms of Reference set out the […]
In 2014, the Office of the Financial Services Ombudsman was proud to host the International Network of Financial Services Ombudsman Conference (INFO 2014). INFO 2015 will be held in Helsinki, Finland from 13 September to 16 September and the office will be represented by Ms. Suzanne Roach, the Financial Services Ombudsman (FSO) and Ms. Annalisa […]
Did you know that the Office of the Financial Services Ombudsman conducts official external office days the first full week of every month? With its head office in the capital Port of Spain, the Resolution Officers of the OFSO are there to help at our established external offices in Sangre Grande, Point Fortin and San […]
Ms. Suzanne Roach is the Financial Services Ombudsman, appointed May 01, 2010 following Ms. Ann Marie Narine, the outgoing Ombudsman. Suzanne is a Chartered Accountant with more than thirty-three years’ experience in the financial sector; twenty-three of which has been in the field of internal and external auditing. During her career at the Central Bank […]
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