{"id":2103,"date":"2015-09-15T12:09:05","date_gmt":"2015-09-15T16:09:05","guid":{"rendered":"https:\/\/www.ofso.org.tt\/?p=2103"},"modified":"2026-05-29T21:27:30","modified_gmt":"2026-05-30T01:27:30","slug":"understanding-the-complaints-process","status":"publish","type":"post","link":"https:\/\/ofso.org.tt\/index.php\/2015\/09\/15\/understanding-the-complaints-process\/","title":{"rendered":"Understanding the Complaints Process"},"content":{"rendered":"<p>Do you fully understand the complaints process? If you have a complaint against your bank, non-bank financial institution or your insurance company and you are not satisfied with the service, the outcome of an investigation or the response you have received after you have lodged a formal complaint with them, then you can contact the Office of the Financial Services Ombudsman for help.<\/p>\n<p>The diagram below outlines the OFSO\u2019s process in handling complaints between citizens and their financial provider-<\/p>\n<p>&nbsp;<\/p>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2104 size-full\" src=\"\/wp-content\/uploads\/2018\/12\/Screen-Shot-2018-12-12-at-12.14.10-PM.png\" alt=\"\" width=\"706\" height=\"1188\" srcset=\"\/wp-content\/uploads\/2018\/12\/Screen-Shot-2018-12-12-at-12.14.10-PM.png 706w, \/wp-content\/uploads\/2018\/12\/Screen-Shot-2018-12-12-at-12.14.10-PM-178x300.png 178w, \/wp-content\/uploads\/2018\/12\/Screen-Shot-2018-12-12-at-12.14.10-PM-475x800.png 475w\" sizes=\"auto, (max-width: 706px) 100vw, 706px\" \/>\n<p>&nbsp;<\/p>\n<p>Our dispute handling process is simple to follow. Click on the following link\u00a0\u00a0<a href=\"http:\/\/www.ofso.org.tt\/index.php\/complaints-process\/\">Dispute Handling Process<\/a>\u00a0and follow the three (3) simple steps involved in handling a dispute.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Do you fully understand the complaints process? If you have a complaint against your bank, non-bank financial institution or your insurance company and you are not satisfied with the service, the outcome of an investigation or the response you have received after you have lodged a formal complaint with them, then you can contact the Office of the Financial Services Ombudsman for help.<\/p>\n","protected":false},"author":20,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2103","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/ofso.org.tt\/index.php\/wp-json\/wp\/v2\/posts\/2103","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ofso.org.tt\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ofso.org.tt\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ofso.org.tt\/index.php\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/ofso.org.tt\/index.php\/wp-json\/wp\/v2\/comments?post=2103"}],"version-history":[{"count":0,"href":"https:\/\/ofso.org.tt\/index.php\/wp-json\/wp\/v2\/posts\/2103\/revisions"}],"wp:attachment":[{"href":"https:\/\/ofso.org.tt\/index.php\/wp-json\/wp\/v2\/media?parent=2103"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ofso.org.tt\/index.php\/wp-json\/wp\/v2\/categories?post=2103"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ofso.org.tt\/index.php\/wp-json\/wp\/v2\/tags?post=2103"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}