The participating insurance companies are:

  • Assuria Life (T&T) Ltd
  • Pan American Life Insurance Company Limited
  • Bancassurance Caribbean Limited (Guardian Group)
  • Bankers Insurance Company of Trinidad and Tobago Limited
  • British American Insurance Company (Trinidad) Limited.
  • Capital Insurance Limited
  • Colonial Fire and General Insurance Company Limited
  • Colonial Life Insurance Company (Trinidad) Limited.
  • Cuna Caribbean Insurance Society Limited
  • Demerara Life Assurance Company Trinidad and Tobago Limited
  • Furness Anchorage General Insurance Limited
  • Nagico Industries
  • Guardian General Insurance Limited
  • Guardian Life of the Caribbean Limited
  • Gulf Insurance Limited
  • Maritime General Insurance Company Limited
  • Maritime Life Caribbean Limited
  • Massy United Insurance Company Limited
  • Motor and General Insurance Limited
  • Mega Insurance Company Limited
  • MotorOne Insurance Company Limited
  • Sagicor General Inc.
  • Sagicor Life Inc.
  • ScotiaLife Trinidad and Tobago Limited
  • Tatil Life Assurance Limited
  • The Beacon Insurance Company Limited
  • The Great Northern Insurance Company Limited
  • The New India Assurance Company Limited
  • The Presidential Insurance Company Limited
  • Trinidad and Tobago Insurance Limited
  • Trinre Insurance Company Limited

The participating commercial banks and their licensed subsidiaries are:

  • Bank of Baroda (Trinidad and Tobago) Limited
  • Citibank (Trinidad and Tobago) Limited
      • Citicorp Merchant Bank Limited
  • First Caribbean International Bank (Trinidad and Tobago) Limited
  • First Citizens
    • First Citizens Asset Management Limited
    • First Citizens Trustee Services
  • Intercommercial Bank Limited
    • Intercommercial Trust and Merchant Bank Limited
  • RBC Royal Bank (Trinidad and Tobago) Limited
    • RBC Merchant Bank Limited
    • RBC Trust Limited
  • Republic Bank Limited and
    • Republic Finance & Merchant Bank Limited
  • Scotiabank Trinidad and Tobago Limited
    • Scotiatrust and Merchant Bank Trinidad and Tobago Limited

  • ANSA Merchant Bank Limited
  • Caribbean Finance Company Limited
  • Development Finance Limited
  • Fidelity Finance and Leasing Company Limited
  • Guardian Asset Management Limited
  • Island Finance Trinidad and Tobago Limited
  • Massy Finance GFC Limited
  • NCB Global Finance Limited

If you accept the recommendation of the Financial Services Ombudsman but the bank or insurance company does not, you may ask the Financial Services Ombudsman to make an Award. The Award is binding on the financial institution if accepted by the complainant. If not accepted by the bank or insurance company, the Ombudsman reports the matter to the Governor of the Central Bank.

The complaint must be made to the Ombudsman no later than 180 days after the following

  • The Bank or Insurance company has completed its review and communicated its findings to the customer or
  • The Bank or Insurance company did not achieve a resolution by a time period determined by the Ombudsman and
  • The Bank or Insurance company has informed the Complainant, in writing, of the existence of the Ombudsman and of the time limitation.

The act or omission resulting in the complaint must have occurred on or after January 1, 2003 in the case of a banking complaint; and after January 1, 2004 in the case of an insurance complaint.

The customer may file a complaint for a problem occurring before those dates only if the complainant was not aware of it and could not have been made aware of it before those dates.

Yes. Anyone can complain on your behalf – for example, a member of your family or friend. Provision is made on the complaint form to accommodate such situation. If you appoint someone else to deal with your case, we need your written authority before we can discuss the details of your personal case with that person or obtain the information from your financial institution. In addition, we also need your representative to sign the form.

To prevent any misunderstanding between the complainant and the Office or between the financial institution and the complainant, we must have all complaints in writing. In addition, we need you to sign the statements contained in the complaint form giving us the authority to obtain private and confidential information regarding your transactions conducted at your financial institution.

The complainant is free, at any time during the process, to explore other options for resolution of his/her complaint including taking the matter to court. However, if the position of the Ombudsman has been agreed upon and a settlement received by the complainant in full and final settlement, the Office considers the matter closed.

All personal information received from you or the financial institution will be handled with utmost confidentiality.

Yes, the Ombudsman may make an award to the Complainant, which shall not exceed TT$500,000.00. The award is to compensate for direct loss or damage that is considered to have been suffered by the Complainant.