Complaints Process FAQs

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What happens if the bank or insurance company does not accept the recommendation of the Financial Services Ombudsman?

3,215 views July 4, 2018 59

Are there any time limitations with regard to filing a complaint?

3,160 views July 4, 2018 26

Can someone else complain on my behalf?

3,385 views July 4, 2018 21

Why do I have to put my complaint in writing?

3,251 views July 4, 2018 12

If I still remain dissatisfied with the matter after it has been determined by the Office of the Financial Services Ombudsman, can I go to court?

1,814 views July 4, 2018 18

How confidential is the process?

442 views July 4, 2018 7

Is there a ceiling on the award to a Complainant?

685 views July 4, 2018 12

How should the complaint be communicated?

558 views July 4, 2018 3

Can the Ombudsman consider complaints arising from the foreign operations of the financial institutions of Trinidad and Tobago?

198 views July 4, 2018 2

What type of complaints would the Ombudsman consider?

1,252 views July 4, 2018 14

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